Frequently asked questions.

How do I care for my newly acquired robes?

Machine wash at a low heat.

Wash garments inside-out, with similar colours.

Avoid using bleach. Use non-chlorine bleach if necessary.

Do not use fabric softeners.

Tumble dry on a low cycle. Hang-dry for longer life.

Cool iron inside-out. Do not iron directly on the print.

Do not dry clean.

How do I decipher the perfect size for my heroic attire?

Fear not, fellow adventurer, for the quest to find the perfect tee size is as straightforward as deciphering a well-annotated spellbook!

Behold our Size Guide, a sacred tome located on every product page, unravelling the mystic measurements that guide you to the ideal fit. If thou hast queries or find yourself in need of guidance, our trusty customer service guild is at your service.

We vow to aid thee in discovering not just a tee that suits thy style, but one that cradles thee in comfort on your noble journey!

What's the policy on returning loot?

Venture forth, brave soul! If your loot doesn't meet your adventurer's standards or the arcane energies don't align, fear not.

Return it to our realm within 14 human days from the date of receiving it, and we shall conjure forth an exchange or refund.

To expedite this mystical process, include a parchment inscribed with the following:

  • The revered CHAOTICGOODCO. order number

  • Your full name and email address

  • An inventory of the artifacts you're returning, along with the reason for their return

  • Declare whether your heart yearns for an exchange or the return of your treasure trove's value

While we encourage thee to don the items for fitting, please refrain from wearing or bathing them. Should an item return to us in a state of disrepair, well-worn, or torn asunder by an enraged owlbear, alas, we shall be unable to offer an exchange or refund. Beware the wrath of the owlbear!

Can I change or call off my order after casting the spell of purchase?

Once the mystical transaction has been initiated, the cosmic gears begin to turn swiftly and cancelation enchantments can be tricky.

However, thou art encouraged to contact our loyal support wizards swiftly, and they shall endeavour to consult the scrolls to see if intervention is possible. May the fates favour thee!

How can I track the journey of my ordered artifacts?

Your quest for tracking enlightenment begins with the sacred email scrolls you have received.

Behold, within its digital parchment, find the revered tracking number—the enchanted key to unveil the whereabouts of thy precious cargo. If by chance this missive has eluded thee, send forth a raven to our trusty support guild, and they shall aid thee in thy noble pursuit!

May the tracking stars guide thee on this cosmic journey!

What forms of treasure—uh, payment methods—do you accept?

Hark, wise spender of coin! In our enchanted emporium, we honour a multitude of payment portals. You may part with thy treasures using the magic of credit cards, the conjuring powers of debit cards, and the ancient spells of PayPal.

Fear not the limitations, for we strive to accommodate all seekers of geeky finery. May your chosen payment method serve you well on this fantastical shopping quest!

Is it secure to entrust my credit card runes within your digital fortress?

Indeed, astute guardian of personal artifacts! Fear not, for our fortress is fortified with the mightiest encryption spells, guarding your card details like a dragon hoards its gold. We, the guardians of Chaotic Good Co, pledge an oath to protect your sacred information.

Trust in us, fellow adventurer, as you embark on this secure quest through our digital realm!

How many moon cycles shall pass before my coveted items arrive at my doorstep?

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Do your shipping extend to international realms?

Thy order's journey through the fabric of time and space shall unfold thus:

  • For those dwelling in the sacred lands of the UK, anticipate a swift arrival within 3-5 business moons.

  • Noble denizens of Europe, prepare for a quest of 5-7 business moons ere thy treasures grace thy doorstep.

  • For the adventurous souls residing in the vast expanse beyond—Rest of the World, thou shalt experience the joyous arrival in approximately 7-14 business moons.

Should any celestial uncertainties cloud thy vision, send forth a missive to our support sorcerers, and they shall wield their magic to illuminate thy path. May the cosmic timeline be ever in thy favor!

What if the treasures I seek are currently out of stock?

Oh, seeker of elusive treasures! Should the cosmic alignment reveal that the object of thy desire has temporarily vanished from our enchanted shelves, fear not! Tarry a while and keep a vigilant eye on our digital tavern. Items often return from their quest for restocking.

For a more direct approach, dispatch a message to our support wizards. They shall embark on a quest to gather intelligence from the realms of suppliers and update thee on the return of thy coveted item. Patience, dear adventurer, for the dance of restocking is as unpredictable as the roll of a mystical d20! May thy sought-after treasure return swiftly!

Can I trade or return items procured during a grand sale?

Ah, savvy shopper of discounted spoils! While the cosmic laws governing exchanges and returns do bend, items procured in the realm of sales or at a reduced price are subject to certain mystical conditions. A window of 14 days from the receipt of thy loot must be observed for such enchantments.

Fear not, for should your discounted treasure be unworn, undamaged, and retain its magical tags, an exchange or refund may yet unfold. Yet, beware the wrath of a worn or damaged artifact, for it may awaken the ire of the refund spells. Always consult our support sages for guidance on the peculiarities of your specific acquisition. May the sale bargains be ever in your favor!

What steps should I take if a damaged or cursed item arrives?

Oh, unfortunate recipient of an astray or wounded artifact! Fear not, for the cosmic balance shall be restored. In the event of a wayward delivery or an injured treasure, send forth an urgent missive to our support guild. Share the tales of the discrepancy, and they shall swiftly concoct a remedy.

To expedite this mystical resolution, include in thy missive the sacred CHAOTICGOODCO. order number, thy full name, and email address. A list detailing the aberrant items and whether thou seeketh an exchange or a potent refund is also crucial.

Should an item arrive battered and bruised, refrain from wearing or washing it, for the arcane laws of refunds are selective. And lo, if it hath been torn asunder by an angry owlbear, our refund spells may not extend their benevolence.

Rest assured, dear adventurer, for our support sorcerers shall guide thee through the healing process. May swift resolutions and unblemished treasures be thy fate!